Terms and Conditions

1. Contact Details

If you have any questions about these Terms and Conditions, your account, or any service at CrazyTower, you can contact us at:

• Email: [email protected]
• Live Chat: Available directly on CrazyTower.com (24/7 for eligible users, including VIP players)

All communication between you and CrazyTower may be recorded for security, quality, and compliance purposes.

2. Introduction and Acceptance of Terms

These Terms and Conditions (the “Terms”) set the rules for using CrazyTower.com ("CrazyTower", "we", "us", "our") and all related products, casino games, sports betting, promotions, and loyalty features offered on our site.

By registering an account, logging in, depositing funds, placing bets, or using any feature on CrazyTower, you confirm that you:

• Have read and understood these Terms
• Agree to be legally bound by these Terms
• Accept any additional rules that apply to games, bonuses, promotions, and specific services

If you do not agree with any part of these Terms, you must stop using CrazyTower.com and close your account.

3. Eligibility and Age Restrictions

CrazyTower is an online casino and sportsbook for adults only.

• You must be at least 18 years old, or older if your local law sets a higher minimum age for gambling.
• You must have full legal capacity to enter into binding agreements.
• You must not be located in a country or region where online gambling or access to CrazyTower is prohibited by law.

We may ask for proof of age and identity at any time. If we find that you are underage or provided false details, your account may be suspended or closed, your bets may be voided, and any winnings may be withheld in line with applicable laws and regulations.

4. Account Registration and Security

4.1 Creating an Account

• You may register only one account at CrazyTower.
• You must provide true, accurate, and complete information during registration.
• You must keep your personal data up to date, including email, phone number, and address.

We may reject or close accounts where we suspect duplicate accounts, false registration details, or other breach of these Terms.

4.2 Login Details and Security

• Your username, password, and any other login data must be kept secret and safe.
• You are fully responsible for any activity carried out under your account, whether done by you or by someone else who has gained access through your credentials.
• If you suspect that your account has been compromised, you must change your password immediately and contact support.

4.3 Account Verification (KYC)

CrazyTower follows Anti-Money Laundering (AML) and Customer Due Diligence procedures. Identity and verification checks (KYC) may be requested at any time, especially before withdrawals.

We may ask you to provide, among others:

• Proof of identity (passport, national ID card, driver’s licence)
• Proof of address (utility bill, bank statement)
• Proof of ownership of payment methods used (card, e-wallet, crypto wallet)
• Proof of source of funds in some cases

Failure to provide requested documents or information may lead to suspension of your account, cancellation of withdrawals, and reporting to relevant authorities if required by law.

5. Restricted Jurisdictions

CrazyTower targets a global audience but some countries or regions are restricted under local laws, licence conditions, or internal risk policies. Players are responsible for ensuring that gambling on CrazyTower is legal in their country before opening an account or placing bets.

We may:

• Refuse registration or close existing accounts from restricted jurisdictions
• Block access to specific games, software, or payment methods based on your location
• Void bets and withhold winnings if you breach local legal restrictions or these Terms

6. Responsible Gaming

Gambling can be addictive. Play responsibly.

CrazyTower encourages careful and controlled play. You should:

• Set personal limits on deposits, losses, and playing time
• Never gamble with money you cannot afford to lose
• Never gamble to recover previous losses
• Seek help if you feel that gambling is causing harm to your life, finances, or relationships

We may offer tools such as deposit limits, session limits, self-exclusion, and time-outs. Availability and scope may depend on your jurisdiction. To learn more or activate any responsible gaming measure, contact support.

7. Deposits and Payments into Your Account

7.1 Available Deposit Methods

Deposit methods displayed in your cashier are available to you based on your country and currency. Examples of available deposit options include:

• Visa (approx. €10 – €2,000 per deposit)
• Mastercard (approx. €10 – €2,000 per deposit)
• Bank Transfer (approx. €10 – €5,000 per deposit)
• Revolut (where available)
• Crypto options such as Bitcoin, Ethereum, Litecoin, TRX, USDT (ERC20, TRC20, BEP20, Solana), USDC (including Solana), BNB, DOGE, Bitcoin Cash, Cardano

Exact limits, fees, and availability may change and will be shown in the cashier section. Bitcoin may have a higher minimum deposit, for example around €30 or equivalent.

7.2 Deposit Rules

• You may deposit funds using payment methods registered in your own name only.
• Third-party deposits (from friends, family, or business accounts in someone else’s name) are not allowed.
• We may ask for proof that you are the rightful owner of a payment method.
• Deposits are credited to your CrazyTower balance once confirmed by the payment provider or crypto network.

In cases of chargeback, reversal, or dispute, we may suspend your account, cancel bonuses and winnings, and recover outstanding amounts.

7.3 Rollover of Deposited Funds

Before requesting a withdrawal, you must wager at least 1x the amount of each deposit in real-money bets, unless stated otherwise. Failing to meet this minimum play-through requirement may result in cancellation of withdrawals, removal of funds linked to suspicious activity, or extra checks.

8. Withdrawals

8.1 Withdrawal Methods and Limits

Withdrawals are usually processed using the same method used for deposits when possible. Available withdrawal methods may include:

• Visa and Mastercard (approx. €10 – €3,000 per transaction)
• Bank Transfer and Revolut (approx. €10 – €5,000 per transaction)
• Crypto methods such as Bitcoin, Ethereum, Litecoin, TRX, USDT, USDC, BNB, DOGE, Bitcoin Cash, Cardano (approx. €10 – €5,000 per transaction; Bitcoin often €60 minimum withdrawal)

We may limit you to a maximum of three pending withdrawal requests at one time.

8.2 Withdrawal Processing Time

• Our financial department aims to review and process withdrawal requests within up to 3 business days after your request and/or 3 business days after your previous withdrawal was paid, provided that all checks are complete.
• Additional delays may occur due to bank procedures, card issuers, payment providers, or crypto network congestion.

8.3 Withdrawal Limits by VIP Level

Daily and monthly withdrawal limits may depend on your VIP level and currency. The table below shows example limits:

CrazyTower may adjust limits at its discretion, for example due to VIP status, risk checks, responsible gaming measures, or regulatory reasons.

8.4 Withdrawal Conditions

Before approving a withdrawal, we may:

• Verify your identity and ask for KYC documents
• Check your betting and game history for irregular play, bonus abuse, or AML concerns
• Apply any pending wagering requirements on active bonuses

We reserve the right to cancel withdrawals that do not meet these conditions or breach these Terms.

9. Available Currencies

CrazyTower supports a wide range of currencies, including but not limited to:

• Fiat: EUR, USD, HUF, NOK, PLN, CAD, INR, NZD, ZAR, BRL, CZK, CLP, PEN, AUD, CHF, THB, MYR, SGD, JPY, ARS
• Crypto: USDT, BTC, BCH, ETH, LTC, TRX, USDC, BNB, DOGE, ADA

Once you choose a main account currency, changing it later may be limited or require special approval. Currency conversion fees or rate differences may apply when using payment methods in another currency.

10. Bonuses, Promotions and Loyalty Programs

10.1 General Bonus Rules

CrazyTower offers welcome packages, reload bonuses, cashback, tournaments, loyalty coins, challenges, and other promotions from time to time. Each promotion may have its own special rules. Unless stated otherwise, the following general rules apply:

• Bonuses are available only to eligible, registered customers who meet the specific conditions shown in the promotion description.
• Each player, household, IP address, device, and payment method may receive a given welcome bonus once, unless clearly stated otherwise.
• Bonuses must be activated in the “My Bonus” section before placing bets with the qualifying deposit where required.
• Bonuses cannot be transferred between players or accounts.
• Wagering of bonus funds is usually allowed only on qualifying games or bets. Some games may be excluded or contribute less to wagering.
• If a withdrawal is requested before the wagering requirement is completed, the bonus and related winnings may be cancelled.

10.2 Casino Welcome Package

The Casino Welcome Package for new customers may include, for example:

• 300% up to €3,000 + 300 Free Spins + 1 Fortune Wheel
• Minimum deposit of around €20 to receive deposit bonuses
• First deposit of around €10 may grant 1 Fortune Wheel pick

Key terms usually include:

• Available only once per new customer.
• Bonus must be claimed and activated before any bets are placed with the qualifying deposit.
• Wagering requirement: around 35x bonus + deposit for deposit bonus funds.
• Wagering requirement: around 40x on Free Spins winnings.
• Wagering must generally be completed within 10 days after bonus activation.
• Maximum bet with an active bonus is usually €5 or currency equivalent.
• Deposits made with some methods (for example Neteller or Skrill) may not qualify.
• Bonus cannot be combined with other active bonuses.
• Maximum releasable amount from bonus funds may be limited to 10x the initial bonus amount.
• Free Spins winnings might have fixed or capped amounts depending on the number of spins received.

Exact conditions and amounts are always shown in the promotion text on-site. In case of conflict between this summary and the promotion page, the promotion page will prevail.

10.3 Other Casino and Crypto Bonuses

CrazyTower may offer, for example:

• Casino Crypto Welcome Bonus (for example 200% up to 3,000 USDT)
• Weekly Casino Free Spins reloads
• Weekend Reload Bonuses (for example 50% up to €800 + 80 Free Spins)
• Crypto reload offers (for example 60% up to 1,000 USDT or 75% up to 750 USDT + 100 Free Spins)

Each such offer will have its own special rules regarding minimum deposit, wagering, maximum bet, maximum win and eligible games. Please read the dedicated promotion terms before claiming.

10.4 Sports and Crypto Sports Bonuses

Sports players may have access to, for example:

• Sport First Deposit Bonus (for example 100% up to €100)
• Sport Weekly Reload (for example 70% up to €500)
• Sport Weekend Reload (for example 50% up to €550)
• Sport Cashback (for example 10% up to €500)
• Crypto sports welcome and reload offers (for example 100% up to 200 USDT or 50% up to 1,000 USDT)

Some markets, bet types, minimum odds, or excluded leagues may apply. Any specific rules for these offers will be shown on the relevant promotion page.

10.5 Cashback Promotions

Examples of cashback promotions include:

• Daily Casino Cashback for VIP levels 2–5 (for example up to 15% up to €400, with 1x wagering)
• Live Casino Cashback (for example 25% up to €350, 1x wagering, requested through support on Monday)

Usually, cashback is calculated on net losses from real-money bets only, for a set period and on specific games or categories. Bonus money losses are typically excluded from the calculation.

10.6 Loyalty, Shop, Challenges and Tournaments

CrazyTower may grant Coins, collection progress, or other loyalty rewards for playing games, placing sports bets, completing challenges, or joining tournaments. These rewards may be exchanged for bonus money, Free Spins, Free Bets, Fortune Wheel spins, or other benefits in the CrazyTower Shop.

• Coins and loyalty items have no direct cash value unless and until converted into rewards under the stated rules.
• Some shop rewards and collection prizes may carry separate wagering requirements or usage limits.
• Tournament participation and prize distribution follow the specific rules published for each event.

CrazyTower may change or cancel promotions, loyalty features, and reward structures at its discretion, while honouring benefits already granted under valid conditions.

11. Game Rules and Fair Play

CrazyTower offers casino games, live dealer games, jackpots, instant games, and a sportsbook with pre-match and live betting. Each game and betting market follows its own rules and payout tables, provided by CrazyTower or by third-party game providers.

By placing a bet or starting a game, you confirm that you understand the main rules and payout structure. If you are unsure, you should check the help section of each game or contact support before playing.

Fair play rules:

• Use of bots, scripts, or any form of automated play is prohibited.
• Any attempt to exploit a bug, glitch, or error in games, odds, or software is forbidden.
• Collusion with other players, match-fixing, or use of insider information is strictly forbidden.

If we detect irregular play, error abuse, or fraud, we may cancel bets, void winnings, close accounts, and report the matter to the relevant authorities and payment providers.

12. AML, KYC and Fraud Prevention

CrazyTower states that it follows AML requirements and Customer Due Diligence procedures. We may at any time:

• Check your identity, address, and payment methods
• Monitor transactions and betting patterns for suspicious activity
• Request documents to clarify the source of funds
• Report suspicious transactions to competent authorities

We reserve the right to suspend or close accounts and withhold payments where we suspect money laundering, terrorist financing, fraud, or other criminal activity, or where required by law.

13. Mobile Use and Shortcuts

CrazyTower is available through mobile web browsers. You may add CrazyTower to the home screen of Android and iOS devices using native system features such as “Add to Home Screen”. These shortcuts do not change these Terms and do not create a separate app licence.

14. Intellectual Property

All content on CrazyTower.com, including but not limited to logos, trademarks, graphics, text, layouts, software, and game names, is protected by copyright, trademark, and other intellectual property rights.

• You may use the site and content only for personal entertainment, following these Terms.
• You may not copy, modify, distribute, publish, resell, or reverse engineer any part of the software or content.

15. Account Suspension, Closure and Self-Exclusion

CrazyTower may suspend or close your account if:

• You breach these Terms or promotion rules.
• We detect fraud, chargebacks, or misuse of payment methods.
• We identify that you are underage or located in a restricted jurisdiction.
• We are required by a court order, regulator, or applicable law.

You may also request account closure or self-exclusion by contacting support. Self-exclusion periods may vary and once set, cannot be shortened during the agreed period.

16. Errors, Malfunctions and Disconnections

In case of system errors, bugs, misprints, incorrect odds, or obvious mistakes in game results or balance updates:

• CrazyTower may cancel affected bets or games.
• Balances may be adjusted to the correct amounts.
• Winnings gained from such errors may be void.

If you experience a disconnection or technical issue during a game, the game outcome may be settled based on the game provider’s logs and rules. We will make reasonable efforts to restore your game state or settle the bet fairly according to those rules.

17. Complaints and Disputes

If you are unhappy with our service, you should first contact our support team via email or live chat with clear details of your complaint, including your username, time and date of the issue, and any supporting evidence such as screenshots or transaction IDs.

We aim to review and answer complaints in a fair and timely way. If you remain unsatisfied after our internal review, you may escalate the matter to any independent body or authority that is competent for your jurisdiction, where such option exists.

18. Limitation of Liability

To the fullest extent allowed by law:

• CrazyTower is not liable for any loss or damage arising from your use of our services, unless caused by our serious fault or fraud.
• You are responsible for all bets placed and actions performed on your account.
• We are not responsible for losses caused by interruptions, delays, or failures of communication, internet, hardware, or third-party services.
• We are not responsible for any taxes or fees that may apply to your winnings in your country of residence.

19. Changes to Terms and Services

CrazyTower may update these Terms from time to time, for example to meet new legal, regulatory, or technical requirements, or to improve our services. Updated Terms will be posted on CrazyTower.com with an updated date.

Where changes are material, we may notify you through email, account messages, or a pop-up on login. Continued use of the site after changes take effect means you accept the updated Terms. If you do not agree, you must stop using our services and request account closure.

20. Severability

If any part of these Terms is found invalid, illegal, or unenforceable by a competent authority, that part will be removed or limited, while the remaining Terms will stay in force.

21. Governing Law and Jurisdiction

The interpretation and enforcement of these Terms are subject to the laws and regulations applicable to CrazyTower and its licence. Any disputes arising out of these Terms, your use of CrazyTower, or any related matter shall be handled under the rules set by the governing jurisdiction and, where allowed, submitted to the competent courts or alternative dispute bodies indicated by us.

22. Final Provisions

These Terms and Conditions, together with any specific rules for games and promotions and the information on CrazyTower.com, form the complete agreement between you and CrazyTower regarding your use of the site.

By creating an account and playing at CrazyTower, you confirm again that you have read, understood, and accepted these Terms and Conditions.