Privacy Policy

This Privacy Policy explains how Crazy Tower online casino and sportsbook ("CrazyTower", "we", "us", or "our") collects, uses, shares and protects your information when you visit and use our website and services.

By creating an account, making a deposit, placing bets or using any service provided on our site, you confirm that you have read, understood and agree with this Privacy Policy. If you do not agree with any part of this Policy, please stop using our services.

Contact Details

If you have questions about this Privacy Policy, your personal data, or your rights, you may contact us at:

Email for privacy and general queries: [email protected]
Customer support email: [email protected]

About CrazyTower

CrazyTower is an online casino and sportsbook for adult players aged 18+ or the legal age in their country of residence, whichever is higher. We provide casino games, live casino, jackpots, sports betting, live betting and related promotional services to players from a global audience, subject to local laws and restrictions.

Scope of This Privacy Policy

This Privacy Policy applies to:

Visits to our website, including desktop and mobile web versions
Registration, account management and identity checks
Use of casino games, live games and sports betting
Payments, including deposits, withdrawals and refunds
Participation in bonuses, VIP program, challenges, tournaments and loyalty shop
Contact with our customer support team through email or live chat

Legal Basis for Processing

We process your personal data only where there is a valid reason to do so. Depending on the situation, CrazyTower may rely on one or more of the following legal bases:

To perform a contract with you (for example, to provide access to your account, accept bets and process withdrawals)
To comply with legal obligations, including Anti-Money Laundering (AML), Counter-Terrorist Financing and Know Your Customer (KYC) requirements
To protect our legitimate interests, such as preventing fraud, protecting our systems, handling queries and improving our services
Where you have given your consent, for example for marketing communications where required by law

Information We Collect

CrazyTower collects different categories of information so that we can provide safe and lawful gaming services.

1. Account and Identity Information

We collect account information that you provide directly, including:

Full name
Date of birth and confirmation that you are 18+ or above the legal age
Country of residence and address details, where required
Email address and contact phone number
Username and password
Preferred account currency (for example EUR, USD, BTC, USDT and other supported currencies)
Language preferences and communication preferences

2. KYC and Verification Data

In line with AML requirements and Customer Due Diligence procedures, CrazyTower may request additional proof of identity and proof of funds, including:

Copy of passport, national ID card or driving licence
Proof of address such as utility bill or bank statement
Proof of payment method ownership (for example, a masked screenshot or statement)
Source of funds or source of wealth information where required by regulation
Selfie or video verification for identity confirmation

3. Gameplay and Transaction Data

We track your activity on CrazyTower to operate your account, comply with laws and protect the integrity of our services, including:

Deposit and withdrawal history, including payment method, amounts, dates and currency
Bet history for casino, live casino, sports and horse racing
Bonus activation, wagering progress and bonus outcomes
Participation in VIP Elite Society, challenges, collections, tournaments and loyalty shop
Cashback, rewards, Coins and other loyalty actions

4. Technical and Device Data

When you visit or use CrazyTower, we collect technical data, for example:

IP address and approximate location based on IP
Device type, model, operating system and browser type
Unique device identifiers where applicable
Access times, session duration, pages visited and internal referral paths
Click and scroll behaviour, including actions in the cashier and game lobby

5. Cookies and Similar Technologies

CrazyTower uses cookies and similar tools to store and read data on your device. These technologies help us to remember your settings, understand how you use the site and show content that is relevant to you. For more details, please see the “Cookies” section below.

6. Communication Data

We keep records of your interactions with us, including:

Emails sent to and from our support and compliance teams
Live chat transcripts
Records of complaints, disputes and feedback
Marketing preferences and your responses to surveys where you choose to take part

How We Use Your Information

CrazyTower processes personal data for clear and lawful purposes. The main reasons are listed below.

1. To Provide and Manage Your Account

We use your data to:

Register your player account and verify your age
Allow you to log in securely and manage your settings
Provide access to casino games, live casino and sports betting
Apply your chosen account currency and language

2. To Handle Payments and Bonuses

We process your information to:

Accept deposits via card, bank transfer and supported cryptocurrencies
Process withdrawals in line with our minimum and maximum limits and your VIP level
Apply x1 rollover of deposited funds before withdrawal where needed
Check that payment methods belong to you and meet AML and KYC rules
Manage welcome offers, reloads, cashback, free spins and other bonuses
Track wagering requirements and update your bonus balance

3. To Comply With Laws and Regulatory Duties

CrazyTower takes AML and responsible gaming duties seriously. We use your data to:

Run identity checks, age checks and address checks
Monitor deposits, withdrawals and betting patterns for suspicious activity
Detect and prevent fraud, money laundering and other prohibited behaviour
Respond to requests from police, courts, tax authorities or regulators where legally required

4. To Support Responsible Gaming

Gambling can be addictive. Play responsibly. We use some data to help you stay in control, for example:

Applying deposit limits, loss limits or session limits you set
Recording self-exclusion or cool-off decisions and enforcing them
Checking for signs of harmful play patterns and contacting you where needed

5. To Improve Our Services

We study how players use CrazyTower to improve the site and experience, including:

Analysing game popularity, bet sizes and session length
Testing new features and payment options
Fixing errors and improving security and page speed

6. To Communicate With You

We use your contact details to:

Send service messages about your account, payments and security
Inform you about changes to terms, this Privacy Policy and important notices
Reply to your questions, complaints and feedback
Send marketing offers about games, tournaments and promotions, where allowed by law and your preferences

Cookies and Tracking Technologies

CrazyTower uses cookies, web beacons, tracking pixels and similar tools to collect and store certain information when you visit or use our site.

Types of Cookies We Use

Strictly necessary cookies – Essential for site security, account login and basic functions such as accessing the cashier.
Functionality cookies – Help us remember your settings like language and currency so that you do not have to set them each time.
Analytics cookies – Help us understand how visitors use the site, which pages are visited most and how players move between sections.
Marketing cookies – May be used to show offers that match your interests, where permitted by law.

You can manage or delete cookies through your browser settings. If you disable some cookies, parts of CrazyTower may not function correctly, for example login, cashier or game sessions.

CrazyTower shares personal data only where required to provide our services, follow the law or protect our rights. We do not sell your personal data to third parties.

1. Game Providers

To give you access to thousands of games and live tables, we work with licensed game providers. When you open a game, some information such as your account ID, country, currency, bet values and game session data may be shared with the relevant provider so the game can run, pay wins and record results.

2. Payment Providers and Banks

For deposits and withdrawals, we share data with card processors, banks, crypto payment gateways and similar partners. This may include your name, account ID, transaction details, partial card information and wallet addresses, depending on the method you use.

3. Verification and AML Partners

We may use third-party tools to check your identity and to support AML and KYC controls. These partners may verify ID documents, addresses, payment sources and risk scores using independent databases, public sources or other checks mandated by law.

4. IT, Security and Analytics Service Providers

Some specialised companies help us run CrazyTower, for example hosting, security monitoring, content delivery networks, email platforms and analytics services. They process data on our behalf and must follow strict confidentiality and data protection rules.

5. Authorities and Regulators

Where required by law, court order or official request, we may disclose certain data to law enforcement, tax offices, courts, regulators or other public bodies. We will only share the data that is necessary in each case.

6. Corporate Changes

If CrazyTower is involved in a merger, acquisition, asset sale or similar corporate event, your data may be transferred to the new owner or partner. In such case, we will take steps to ensure continued protection and will inform you where the law requires.

International Transfers

As CrazyTower serves players from many countries and works with suppliers in different regions, your personal data may be transferred and processed outside your home country. Where we transfer data across borders, we take steps to keep it safe and to meet legal requirements. These steps may include data protection agreements using standard contractual clauses or other safeguards approved by authorities.

Data Security

We use technical and organisational measures to protect your data against loss, theft, misuse and unauthorised access. These measures include encryption, secure connections (HTTPS), access controls, internal policies, staff training and regular reviews of our systems.

However, no system is completely secure. You share some responsibility for keeping your data safe by using strong passwords, keeping your login details secret and logging out after each session, especially on shared or public devices.

Data Retention

CrazyTower keeps personal data only for as long as it is needed for the purposes described in this Policy or to meet legal duties. Retention periods depend on the type of data and the laws that apply, for example:

Account and identity records may be kept for several years after account closure to satisfy AML and gaming regulations
Transaction data such as deposits, withdrawals and bet history may be stored for periods set by tax and accounting rules
Customer support communications may be kept while your account is active and for a legal retention period after closure
Data collected via cookies may be stored for shorter periods depending on the cookie type and purpose

When data is no longer required, we will delete it or anonymise it so that it can no longer be connected to you.

Your Rights

Subject to the applicable laws and certain limits, you may have the following rights in relation to your personal data:

Access – To receive a copy of the personal data that we hold about you.
Correction – To ask us to correct inaccurate or incomplete data.
Deletion – To ask us to delete your data where there is no valid reason for us to keep it. Some legal rules may require that we keep certain records.
Restriction – To ask us to limit the use of your data in certain cases.
Objection – To object to processing based on our legitimate interests or for direct marketing.
Data portability – To request a copy of certain data in a structured, commonly used format where processing is based on consent or contract and is carried out by automated means.
Withdrawal of consent – Where we rely on consent for a specific purpose, you may withdraw it at any time. This will not affect actions taken before withdrawal.

To exercise your rights, please contact us at [email protected]. For your protection, we may need to confirm your identity before acting on your request. Some rights may be restricted where we must keep data for legal, regulatory or security reasons.

Marketing Communications

CrazyTower may send you marketing messages about promotions, bonuses, VIP benefits, challenges, tournaments and new features, where this is allowed by law and in line with your preferences.

Marketing Preferences

You can control how you receive marketing messages by:

Changing communication settings in your account, where such controls are available
Clicking the unsubscribe link in marketing emails
Contacting customer support or emailing [email protected]

Service messages related to your account, payments, security or regulatory notices are not considered marketing and you may still receive them, even if you opt out of promotional messages.

Responsible Gaming and Self-Exclusion

CrazyTower supports responsible play. Data connected to self-exclusion, cool-off periods or player protection tools is stored to help us respect your choices and legal duties. For example, if you request self-exclusion, we will record this and prevent access to your account for the agreed period. Such processing is based on our legal obligations and the protection of you and other players.

Data of Minors

CrazyTower is a service for adults. Our platform is not intended for anyone under 18 years of age or below the legal age in their jurisdiction. We do not knowingly collect personal data from minors. If we discover that a minor has opened an account or provided data, we will close the account and delete or securely store the information as required by law.

Third-Party Websites and Links

The CrazyTower site may contain links to external websites, such as payment providers, game developers, affiliates or information resources. These third-party sites have their own privacy policies and security practices. We are not responsible for their content, policies or actions. We encourage you to read the privacy policies of any external site you visit.

Use of Cryptocurrencies

CrazyTower supports various cryptocurrencies, including but not limited to BTC, BCH, ETH, LTC, TRX, USDT, USDC, BNB, DOGE and ADA. When you deposit or withdraw with crypto, blockchain transactions may be visible on public ledgers. These records usually show wallet addresses and transaction amounts. While such data is typically pseudonymous, it may still be considered personal data depending on local laws. You should take care when sharing or linking your wallet addresses to your identity on other platforms.

Automated Decisions and Profiling

We may use automated systems to help us run certain processes, including:

Fraud and AML screening based on transaction patterns and device data
Risk scoring for new and existing accounts to spot unusual behaviour
Bonus eligibility checks and abuse prevention

These tools support fair play, security and legal compliance. In cases where automated decisions have a significant effect on you, you may have the right to request human review, depending on applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in laws, regulatory guidance, our services or internal processes. The latest version will always be available on our website and will show the date of the last update.

If we make important changes that affect your rights or how we use your data, we will inform you through a notice on the site, by email or by another suitable communication method.

How to Raise a Concern

If you have concerns about how CrazyTower handles your personal data, we invite you to contact us first so that we can try to resolve the issue quickly and fairly. Please send an email to [email protected] with a clear description of your concern.

Depending on your country, you may also have the right to lodge a complaint with your local data protection authority or another competent body if you are not satisfied with our response.

Final Provisions

Your trust is important to us. CrazyTower will continue to review and strengthen its data protection practices so that your personal data remains secure while you enjoy casino and sportsbook entertainment on crazy-tower.com. By using our services, you confirm that you have read this Privacy Policy and agree to the collection and use of your data as described here, subject to any updates that we may publish in the future.