Cookie Policy
This Cookie Policy explains how Crazy Tower (referred to as “CrazyTower”, “we”, “us” or “our”) uses cookies and similar technologies on crazy-tower.com and all related pages, products and services (collectively, the “Website”).
We encourage you to read this page carefully, as it forms part of the terms that apply to your use of the Website, our online casino and sportsbook services, our promotions and loyalty features, and your CrazyTower account.
1. About CrazyTower and this Cookie Policy
CrazyTower is an online casino and sportsbook platform providing casino games, live dealer tables, jackpots, instant games and sports betting to a global audience, subject to local laws and age restrictions (18+). We are committed to fair play, data security and responsible gaming. This Cookie Policy explains how we use technology to support these goals.
This policy should be read together with our Privacy Policy and Terms and Conditions. Where local laws require, we will ask for your consent before setting non-essential cookies.
2. What are cookies?
Cookies are small text files that are placed on your computer, mobile phone or tablet when you visit a website. Cookies allow a site to recognise your device and store some information about your preferences or past actions.
On CrazyTower, cookies help us:
- Run a secure and stable gaming platform
- Keep you logged in and remember your settings
- Show the right games, bonuses and features for your location
- Measure site performance and fix technical issues
- Prevent fraud, abuse and money-laundering
- Support responsible gaming tools and limits
3. Other similar technologies
Alongside regular cookies, we may use related technologies that work in a similar way. In this Cookie Policy we use the word “cookies” to cover:
- HTTP cookies stored by your browser
- HTML5 local storage and session storage
- Software development kits (SDKs) in mobile browsers
- Tracking pixels, tags and scripts placed on our pages
These tools help us understand how the Website is used and how to keep it secure and fair for all users.
4. Types of cookies we use
We group the cookies used on the Website into several main categories. Some are essential for CrazyTower to work, while others help us improve your experience.
4.1 Strictly necessary cookies
These cookies are required for the basic operation and security of the Website and cannot be switched off in our systems. They are usually set only in response to actions made by you, such as logging in, setting your privacy preferences, or moving through account and cashier pages.
We use strictly necessary cookies to:
- Allow you to register and log in to your CrazyTower account
- Maintain your session when you move between casino, live casino and sports pages
- Apply your account, language, currency and region settings
- Enable cashier functions for deposits and withdrawals
- Apply basic security features and fraud checks
- Respect cookie preferences you set in our consent tools
Without these cookies, key functions of the Website, including gameplay, payments and account management, may not work correctly.
4.2 Functional cookies
Functional cookies help the Website remember choices you make, so your experience feels smoother and more personal. If you disable these cookies, some features may not work as intended, but the Website will still be usable.
We use functional cookies to:
- Remember your language settings
- Remember your preferred currency, where available
- Store basic game preferences, such as sound or view options
- Show you recently played or favourite games
- Support loyalty features such as Coins, challenges and collections
4.3 Performance and analytics cookies
Performance cookies help us understand how the Website is used so we can keep improving it. They measure traffic and usage patterns, and they show which pages and games are popular, which links are used, and where players may face errors or delays.
We use performance and analytics cookies to:
- Count visits and measure traffic sources
- Analyse which games and categories are used most
- Detect technical problems and loading issues
- Measure the impact of changes to the Website
- Compile statistics that help us improve speed and usability
Data collected through these cookies is usually aggregated. We do not use these cookies to directly identify you as a person, but some analytics tools may process identifiers such as IP address under their own privacy rules.
4.4 Marketing and personalisation cookies
Marketing cookies are used to show adverts that are more relevant to your interests, and to measure the impact of campaigns. On CrazyTower, such cookies may also support personalised offers, loyalty rewards, bonus suggestions, and information about new games and tournaments that may be interesting for you.
Subject to your consent and local regulations, we may use marketing cookies to:
- Remember which banners or promotions you have seen
- Offer bonuses that match your typical interests (casino, live casino, sports, crypto, etc.)
- Limit the number of times you see the same message
- Measure the success of promotions and campaigns
- Work with approved marketing or affiliate partners
Where required by law, marketing cookies will only be placed after you give your consent through our cookie banner or settings.
4.5 Security, AML and responsible gaming cookies
CrazyTower follows anti-money laundering (AML) requirements and customer due diligence procedures. We also provide tools for responsible gaming, such as limits and self-exclusion. Certain cookies and tracking tools are used to support these objectives.
We may use cookies and similar technologies to:
- Help detect suspicious activity or patterns linked to fraud or AML issues
- Protect your account against unauthorised access
- Monitor and enforce age restrictions (18+)
- Support responsible gaming tools, checks and reminders
- Record that responsible gaming messages have been displayed
Some of these cookies are essential for regulatory reasons and platform integrity, and cannot be fully disabled if you wish to keep using your account.
5. Cookies set by CrazyTower and by third parties
Cookies may be placed directly by CrazyTower (first-party cookies) or by carefully selected third parties (third-party cookies) whose services we use on the Website.
Third-party cookies may be set by, for example:
- Analytics and performance providers
- Fraud prevention and security tools
- Payment and verification partners
- Marketing, affiliate and campaign platforms
- Game providers that supply certain features within games
Third parties may use the information they obtain from cookies under their own privacy policies. These providers are required to comply with data protection laws and to process data in line with their agreements with us.
6. Examples of cookies in use
The cookies used on the Website may change over time as we improve our services, update providers or add new features. The non-exhaustive table below illustrates typical categories of cookies we may use.
| Category | Purpose | Typical data stored | Example retention period |
| Strictly necessary | Maintain login sessions, cashier access, security checks | Session ID, account token, basic security flags | Session or up to a few days |
| Functional | Remember language, currency and game preferences | Language code, currency code, simple preference flags | From session to several months |
| Performance / analytics | Measure traffic and usage, detect errors | Anonymous or pseudonymous IDs, visited pages, device data | From session to 24 months, depending on provider |
| Marketing | Show relevant offers, measure campaigns | Pseudonymous IDs, campaign tags, preference groups | From session to 24 months, depending on consent |
| Security / AML / responsible gaming | Fraud detection, AML checks, age and limit controls | Security tokens, device indicators, risk flags | Session or longer where needed for legal reasons |
Retention times may vary according to technical and legal needs. Where required, we will keep cookie identifiers for as long as necessary for security, AML, KYC and responsible gaming duties.
7. Legal basis for using cookies
Depending on the type of cookie and the laws that apply in your country, we rely on different legal bases to process data collected via cookies:
- Legitimate interest: For cookies that are strictly necessary for the safe functioning of the Website, payments, security, AML/KYC measures and responsible gaming duties.
- Consent: For analytics, marketing and personalisation cookies in jurisdictions where consent is required. You can withdraw consent at any time using the methods described in this policy.
8. Managing your cookie preferences
You remain in control of your cookie settings. There are two main ways to manage cookies related to CrazyTower:
8.1 Through our on-site tools (where available)
In many regions we provide a cookie banner or settings panel when you first visit the Website. Through this interface you can:
- Accept all cookies
- Reject non-essential cookies
- Adjust preferences by category (for example, allow performance but block marketing)
You can usually reopen this panel later by following a link such as “Cookie settings” or a similar option in the footer or account area, subject to availability in your region.
8.2 Through your browser settings
You can also manage cookies using your browser. Modern browsers allow you to:
- Block or delete all cookies
- Delete cookies from specific sites
- Block third-party cookies
- Receive alerts before a cookie is stored
If you choose to block or delete cookies, please be aware that:
- You may be logged out of your CrazyTower account
- Some games, payments or features may stop working or work less smoothly
- We may no longer remember your language, currency or preferred settings
For further details on controlling cookies, please refer to the help pages of your browser or device provider.
9. Cookies and payments
CrazyTower supports a range of payment and withdrawal methods, including cards, bank transfers and various cryptocurrencies. Cookies and similar tools may be used by us and by payment partners to:
- Secure payment pages and forms
- Detect unusual or suspicious activity linked to deposits or withdrawals
- Apply minimum and maximum limits and method rules
- Fulfil AML and KYC duties connected with transactions
Certain cookies used in payment flows are essential and cannot be turned off without blocking the related function. If you do not wish to accept such cookies, you may not be able to make deposits or withdrawals.
10. Cookies and AML / KYC procedures
CrazyTower states that it follows AML requirements and customer due diligence procedures. Identity checks may be required for withdrawals, refunds, payment verification and AML purposes. In this context, cookies and other identifiers may be used to:
- Detect multiple accounts or shared devices used in breach of our rules
- Identify unusual behaviour that may require a review of your account
- Help confirm that transactions are consistent with your usual patterns
- Support security checks related to document uploads and account changes
These technologies help us protect our players, meet legal obligations and keep the gaming environment safe and fair.
11. Cookies and responsible gaming
CrazyTower supports responsible gaming and reminds all users that gambling can be addictive. Play responsibly and within your limits.
We may use cookies and similar tools in responsible gaming features to:
- Help remember your chosen limits and self-exclusion settings
- Display reminders and messages related to your gaming behaviour
- Support communication with you about responsible gaming where allowed
- Record your confirmation of responsible gaming notices
Such cookies are an important part of our commitment to a safer gaming experience.
12. Third-party links and embedded content
The Website may contain links to third-party sites or content provided by other companies (for example, payment providers, external promotions or help resources). These sites and services may use their own cookies and have their own privacy and cookie policies.
We are not responsible for third-party cookie policies, and we encourage you to review the relevant documentation of any external service you use through links or integrations on the Website.
13. Data collected through cookies
Depending on the type of cookie and the services you use, the data collected via cookies may include:
- Technical details such as IP address, browser type, device type and operating system
- Log data, including visited pages, clicks, game sessions and time spent on the Website
- Unique identifiers such as session IDs or pseudonymous tokens
- Preferences such as language, currency and display options
- Aggregated information about gameplay and betting activity
We handle data from cookies in line with our Privacy Policy, and we apply appropriate technical and organisational measures to protect your information.
14. International use and local rules
CrazyTower serves a global audience, but access is always subject to local laws, licensing and age restrictions. Cookie rules may vary by country. In some regions we may be required to:
- Ask for explicit consent for certain cookie categories
- Provide detailed information about each cookie and lifetime
- Offer granular controls to adjust settings per cookie type
Our banners, notices and tools are adjusted to fit these legal requirements as far as reasonably possible. If there is any difference between this Cookie Policy and local legal texts displayed to you for consent purposes, the local legal texts will prevail.
15. How long cookies stay on your device
Cookies can be “session” cookies or “persistent” cookies:
- Session cookies last only while your browser is open. They are deleted when you close the browser.
- Persistent cookies remain on your device for a set period or until you delete them. They allow us to remember you between visits.
The exact lifetime of each cookie depends on its purpose and the settings of the provider. Where law requires, we limit the duration and ask for renewed consent after a certain period.
16. Children and minors
CrazyTower is strictly for adults aged 18+ and any higher age set by local law. We do not knowingly allow minors to create accounts or play. Our cookies and tracking tools are not intended for use by minors.
If we learn that we have collected data through cookies from a minor using the Website, we will take steps to close the account and remove or anonymise such data, in line with legal duties and our internal policies.
17. Changes to this Cookie Policy
We may update this Cookie Policy from time to time. Reasons for change may include:
- New features, games, payment methods or loyalty tools
- Changes in technology or third-party services we use
- Updates in legal or regulatory requirements
- Security or performance improvements
Any changes will be posted on this page with an updated “last updated” date. For significant changes, we may also inform you through a prominent notice on the Website, account messages, or by email where appropriate.
By continuing to use the Website after the updated Cookie Policy takes effect, you accept the revised terms. If you do not agree with the changes, you should adjust your cookie settings and consider stopping use of the Website.
18. Contact details
If you have any questions, concerns or requests regarding this Cookie Policy or our use of cookies and similar technologies, you can contact us at:
- Email: [email protected]
When you contact us, please include your name, registered email address and, if possible, a short description of your question (for example, “cookie settings”, “analytics cookies”, or “responsible gaming cookies”). This helps our support team and, where appropriate, our data protection staff respond more quickly and accurately.
19. Final notes
CrazyTower aims to provide a safe, fair and enjoyable online casino and sportsbook experience for adult players. The use of cookies and similar tools is an important part of how we secure accounts, respect legal duties, fight fraud and support responsible gaming, while still offering a smooth site with quick access to games, sports markets, bonuses, VIP rewards and loyalty features.
If you have any doubts about how cookies affect your account or gameplay, or if you would like help adjusting your preferences, our support team is ready to assist you at any time. You can visit crazy-tower.com to access help, live chat and further information about our policies and services.